Return & Cancellation Policy

We are a small Made to Order brand, and we manufacture and print each item specifically for each order. Due to this, we are unable to offer returns except for the following reasons:
1. Items shipped with major printing errors
2. Items that got lost/misplaced during shipping and were not delivered by the estimated timeline
3. Items that arrive with damages.

Returns are costly and messy, especially for a small brand like us. We request you to carefully review and confirm the product (size, colour, fit, material) etc. before ordering, so as to minimise hassles later on. However, we understand that sometimes things don't work out. Feel free to contact us on email or WhatsApp for any return-related queries.

How to initiate a Replacement?

1. Please reach out to us at abhijit@turn1.in (preferred) or on our WhatsApp number (+91 95830 82922) with the relevant reason and details.
2. For major printing errors or damages, you must provide photos of the damaged item with the tag and graphic clearly visible.
3. If your return is approved, we will arrange the pickup and send you instructions for the pickup. Items sent back to us without first requesting a return will not be accepted. Note: If no courier partner is servicing in your area, you need to self ship product to us.
4. Once the item is received at our end, the amount will be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process the refund.

Cancellations and Order Change

We understand that sometimes plans change. If you want to cancel an order that hasn't been processed yet, reach out to us at abhijit@turn1.in (preferred) or on our WhatsApp number (+91 95830 82922).
1. Cancellation requests made before the item is processed will be eligible for a full refund.
2. If the product is already processed, it cannot be cancelled.

Size Exchanges

As a small made-to-order brand, we’re unable to offer free size exchanges. Please refer to the size charts carefully before placing your order. You can find the size charts on the respective product pages and in the product images.

We want you to get your perfect fit in one go - but we understand that sometimes things don't work out. If your fit isn’t right, please reach out to us at abhijit@turn1.in (preferred) or on our WhatsApp number (+91 95830 82922). You would need to self ship the product to us (we will share the delivery address for the same). Once we receive the items, they will go through a quality check and if no issues are found, we will process and ship the new size(s) to you as part of the next batch. You'd need to pay a nominal fee of ₹129 to cover the re-delivery cost.

Damages and issues

Your satisfaction with product quality is our top priority. Please check your order upon reception and contact us immediately if the item is incorrect or defective or damaged. We will promptly look into it and make it right.